Shipping Policy

At Venice Kitchen Essentials, we are committed to delivering a smooth, reliable, and worry-free shopping experience from the moment you place an order to the moment your kitchen tools arrive at your door. This Shipping Policy outlines how we process, prepare, and ship orders to ensure fast and dependable delivery for all customers across the United States.

📦 Shipping Availability

We currently provide shipping exclusively within the United States.
At this time, we do not offer international shipping, including U.S. territories outside the continental U.S.

We made this decision to ensure faster delivery, better tracking accuracy, and superior customer support.

🚚 Free U.S. Shipping

All orders placed on our website qualify for FREE STANDARD SHIPPING anywhere in the United States.
There is no minimum purchase amount required—every customer receives the same benefit.

Our goal is to make high-quality kitchen essentials accessible without unnecessary added costs.

🕒 Order Processing Time

Every order placed with Venice Kitchen Essentials goes through a strict preparation process that includes product verification, quality control, protective packaging, and shipping label creation.

Average processing time:

  • 1–2 business days

During peak shopping periods (holidays, major sales), processing may extend slightly, but our team works hard to keep delays minimal.

You will receive:

✔ An Order Confirmation Email immediately after your purchase
✔ A Shipping Confirmation Email with a tracking number once your order has been dispatched

🚀 Estimated Delivery Time

After your order has been processed, shipping typically takes:

  • 3–4 business days (standard U.S. delivery)

Most customers receive their order within 4–6 total days, including processing time.

Delivery times may vary depending on:

  • Weather or natural events

  • Seasonal demand

  • Carrier delays beyond our control

  • Rural or remote locations

Our customer support team is always available to assist with tracking or delivery questions.

📮 Tracking Your Order

Once your package has shipped, you will receive a tracking link that allows you to:

  • Monitor real-time transit updates

  • View expected delivery dates

  • Check carrier status

  • See delivery attempt notifications

If your tracking does not update after 48 hours, please contact us at contact@ulvona.store for assistance.

📦 Delivery Issues & Lost Packages

We work closely with trusted U.S. carriers to reduce shipping errors, but unexpected issues can occur. Please note:

Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information.
If a package is lost or delayed due to an incorrect address, Venice Kitchen Essentials cannot be held liable.

Lost or Stolen Packages

If a carrier marks your package as “delivered” but you have not received it:

  1. Check with neighbors or your building manager

  2. Verify the address you provided

  3. Contact the carrier for additional details

  4. Email our team for support

We will do our best to assist, but we cannot guarantee replacements for stolen packages.

📦 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery

  • Provide photos of the issue

  • Include your order number and full name

We will review your case and arrange a replacement or appropriate solution at no additional cost to you.

🔁 Delivery Delays

While we strive for fast and reliable shipping, delays may occur due to:

  • Carrier scheduling issues

  • Weather disruptions

  • High order volumes

  • Local postal service limitations

We appreciate your patience and will support you throughout the process.

🛒 Order Changes or Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.
Because we process orders quickly, we cannot guarantee that changes can be made once an order has entered fulfillment.

📧 Need Help?

Our team is committed to providing excellent service.
If you have any questions about our shipping process, feel free to reach out:

📧 Email: contact@ulvona.store
📞 Phone: 443-629-9556

We typically respond within 24 business hours.