Return & Refund Policy

At Venice Helpers LLC, operating under the trade name Venice Kitchen Essentials, we are committed to ensuring that every customer enjoys a smooth, reliable, and satisfying shopping experience. We take pride in the quality of our kitchen products and want you to feel confident in every purchase. This Return & Refund Policy outlines the conditions, timelines, and steps required to request a return, exchange, or refund.

1. Eligibility for Returns

We gladly accept returns within 7 days from the date the product is delivered to you. To qualify for a return:

  • The item must be unused, undamaged, and in the same condition that you received it.

  • The product must be in its original packaging and include all original components.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

Please note that items showing signs of use, damage caused by customers, or missing parts not due to our error cannot be accepted for return.

2. Return Process

To initiate a return, please contact our customer support team through one of the following channels:

Once your return request is approved, we will provide:

  • Instructions on how and where to send your returned item.

  • A return authorization number (if applicable).

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item sent, defective product, etc.).

3. Exchange Policy

We offer product exchanges within 10 days of receiving your order. Exchanges are available for:

  • Defective or damaged items

  • Wrong items sent

  • Alternative product choices (depending on availability)

To process an exchange, follow the same steps as our return process. Once we receive and inspect the returned item, we will immediately ship the replacement product.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • Your refund will be issued back to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs (if applicable) are non-refundable unless the return was due to our error.

5. Non-Returnable Items

For safety and hygiene reasons, certain products may not qualify for return once opened or used. These include:

  • Items that come into direct contact with food

  • Clearance or final-sale items

  • Personalized or customized products

If you are unsure whether your item qualifies, our support team is always here to help.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will promptly assist you with a replacement or refund at no additional cost to you.

7. Customer Support

For any questions regarding returns, refunds, or product issues, feel free to reach out:

Venice Helpers LLC – Venice Kitchen Essentials
📞 Phone: 443-629-9556
📧 Email: contact@ulvona.store
🏠 Address: 5883 Denison Dr, Venice FL 34293, United States

We are always happy to assist you and ensure your experience with us is excellent.